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Complaints analysis
Analysis of complaints to the psychology service

Since January 2002 the psychology service began recording and analysing complaints received through our complaints procedure,

They can be summarised under the following headings:

 
Total No.
%
1. Information / communication issues :
10
30%
2. Not enough psychology support available :
12
37%
3. Contents of psychology report :
1
3%
4. Staff conduct :
0
0%
5. Wider issues, for example, about the
    Education andLibrary Board or about schools
10
30%

 

Issues are investigated individually and acted upon. For example, arrangements for parents to receive copies of reports have been changed following feedback we received.


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